Terms & Conditions
Sublime Café & Catering Pty Ltd – Catering & Venue Hire Terms & Conditions
Updated: 31 October 2025
These Terms & Conditions apply to all catering services and venue hire provided by Sublime Café and Catering Pty Ltd (‘we’, ‘us’) by confirming your booking and paying your deposit, you (‘the Client’, ‘client’) agree to the following;
Pricing
1.1 All quotes are valid for fourteen (14) days from the date of issue unless otherwise agreed in writing.
1.2 All prices are listed in Australian Dollars (AUD) and are exclusive of GST.
1.3 All menu items and pricing are subject to change without notice and may vary due to seasonal availability and supplier costs. We will notify you of any significant changes.Minimum Numbers & Spend
2.1 Minimum numbers apply and vary for each menu style, please see our catering menus for specifics.
2.2 For events held at Sublime Social, specific capacity, licensing, and minimum spend conditions apply.
See Section 18 for details.Bookings, Deposits & Payments
3.1 Tentative bookings will be held for forty-eight (48) hours only. If a deposit has not been received within this time, the date will be released.
3.2 A non-refundable deposit of twenty-five percent (25%) of the total order is required to secure your catering or venue hire date. Bookings are not confirmed until this deposit has been received.
3.3 Payment of the deposit will be taken as acceptance of these Terms & Conditions.
3.4 Payment can be made by direct deposit, cash, bank cheque, debit card or credit card. Payments made by card will incur a 1.5% surcharge.
3.5 Final guest numbers and dietary requirements must be confirmed in writing at least fourteen (14) days prior to the event date. This number will represent the minimum number of guests for which you will be invoiced.
3.6 Unless otherwise agreed, final invoice balance is due no later than fourteen (14) business days prior to the event.
3.7 For event dates that are changed, Sublime Café & Catering will accommodate the new date where possible, within twelve (12) months of the original event date, subject to availability. If the revised date is beyond twelve (12) months, a new quote will be required, and additional fees may apply.Staffing
4.1 Prices quoted do not include staff members unless otherwise specified.
4.2 A minimum of three (3) staff members is required for functions over 40 guests.
4.3 Staff are charged at $50.00 + GST per hour, per staff member, with a minimum call-out of four (4) hours.
4.4 Staff charges are billed in full hourly blocks or part thereof.
4.5 Events held on a gazetted public holiday incur a 20% surcharge applicable to food and beverage costs.
4.6 Events running overtime due to client delays may incur additional staffing charges.Travel & Site Requirements
5.1 An additional travel fee may apply for events located more than 20kms from the Adelaide CBD. This fee will be calculated based on kms travelled.
5.2 At a minimum, the site must have ready access to hot and cold running water, refrigeration, adequate shelter from weather conditions, and a bathroom for staff use.
5.3 A site inspection may be required to confirm suitability. Please contact us to arrange a visit if your site may require special considerations.
5.4 Suitable parking and bump in & out arrangements for one or more light vans are required. Any parking fees will be on-charged to the client unless agreed otherwise.
5.5 The client must ensure the venue is accessible at the agreed time for set-up and pack-down.
5.6 If access is delayed due to venue restrictions or other suppliers, additional charges may apply.
5.7 We reserve the right to charge an additional fee for events that require a difficult set up, including but not limited to, staircases or steep driveways. Any such fees will be discussed at site inspection.
5.8 Clients must provide appropriate waste management. Sublime Café & Catering will not remove any waste from the site.Equipment & Hire
6.1 With the exception of events held at Sublime Social, our prices and quotes do not include the hire of equipment such as, but not limited to, crockery, cutlery, glassware, ovens, tables, chairs, and serving items, unless expressly stated in writing.
6.2 Hire items can be arranged through us or via an approved external provider. Additional charges will apply. Where hire items are sourced through a third party, the client is responsible for complying with that supplier’s terms and conditions, including payment, delivery, collection, and liability for loss or damage. Sublime Café & Catering accepts no responsibility for issues arising from third-party hire arrangements.
6.3 The client is responsible for any loss of, or damage to, hire equipment during the hire period, regardless of whether the items were arranged through Sublime Café & Catering or an external provider. This includes items that are broken, missing, or returned in an unusable condition. Any associated replacement or repair costs will be on-charged to the client. Where applicable, a breakdown of charges from the hire supplier will be provided.Cancellations, Changes & Refunds
7.1 All cancellations or postponements must be made in writing, via email to functions@sublimecatering.com.au
7.2 If you cancel your order or event for any reason, you will be invoiced for all work already completed or committed to, including food purchased, supplies ordered, and any applicable fees.
7.3 Cancellations within fourteen (14) days of the event will incur 100% of the total invoiced amount due to costs already incurred, including but not limited to staffing, food orders, and supplier commitments
7.4 Any changes to your order, including increases or reductions in guest count, must be confirmed at least fourteen (14) days prior to the event.
7.5 Reductions exceeding 10% of the original quoted guest number may require a revised quote.
7.6 Increases to your order may also require a re-quote and are subject to availability.
7.7 Significant changes to confirmed menu, service requirements, or venue may incur additional charges.
7.8 Changes requested within fourteen (14) days of the event may incur a rush fee.
7.9 If your event date is postponed, we will attempt to accommodate the revised date within 12 months, subject to availability. If the new date falls outside this period, a new quote will be issued, and additional charges may apply.
7.10 Refunds will only be provided where required under Australia Consumer Law.
7.11 Where applicable, vouchers or credit notes may be issued in lieu of a refund, at our sole discretion.Confidentiality
8.1 We respect your privacy and treat any sensitive information as confidential.
8.2 We may use photos of completed events for promotional purposes. Please advise us in writing prior to the commencement of your event if you do not consent to this.Dietary Requirements
9.1 We are pleased to accommodate dietary requirements with prior notice. Dietary requirements are to be provided in writing at least fourteen (14) days prior to your event. Dietary requirements provided after this time may not be able to be accommodated.
9.2 While we take every reasonable precaution, our kitchen and suppliers handle common allergens. We cannot guarantee that any product will be entirely free from trace allergens.Licensing, Alcohol & Conduct
10.1 We operate under Responsible Service of Alcohol laws. We reserve the right to refuse alcohol service to intoxicated or underage guests.
10.2 We maintain a zero-tolerance policy on harassment, abuse, or offensive behaviour towards our staff or any person at the event. In such cases, we reserve the right to remove individuals, involve security or authorities, and/or cancel the event or service if we consider the environment unsafe for our team. No refunds will be issued in these circumstances. Where appropriate, incidents may be documented and reported to relevant authorities.
10.3 Supply of alcohol is only permitted for private pre-booked functions in accordance with licensing regulations.Client Supplied Items
11.1 Items supplied by the client or a third party are done so at the client’s own risk.
11.2 Sublime Café & Catering takes no responsibility for damage, spoilage, or allergen content in any externally supplied food or drink.
11.3 We reserve the right to refuse to serve or display any items that pose a safety, food hygiene, or licensing risk.Liability
12.1 Sublime Café & Catering will not be held responsible for any damage, loss or injury sustained as a result of services provided, except in cases of proven negligence.
12.2 The client is responsible for any damage to hired equipment or our property by guests.
12.3 The client must ensure that fire systems at venues are managed if on-site catering equipment may activate alarms.Leftover Food
13.1 Leftover food may be left on-site / provided to the client upon request, provided it is deemed safe to do so.
13.2 Once food is handed over, the client assumes full responsibility for appropriate storage and handling.
13.3 Sublime Café & Catering accepts no liability for issues arising from food consumed after the event.
13.4 We do not offer refunds for uneaten food.Post-Event Charges
14.1 Events that extend beyond the agreed finish time may incur additional charges.
14.2 Final invoices may include costs for overtime, damage, to equipment or property, excess cleaning, or additional services or items requested on the day.Extreme Weather & Safety
15.1 For outdoor events in extreme heat, clients must provide adequate shade, hydration, and breaks for staff.
15.2 For events booked in fire-prone areas during the months of November to April, clients must arrange an alternative venue in the event of Code Red fire danger.
15.3 Cancellation due to Code Red fire risk will be subject to standard cancellation policy.Force Majeure
16.1 Sublime Café & Catering Pty Ltd shall not be held liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, strikes, government restrictions, pandemics, supply chain disruptions, or other unforeseen events (“Force Majeure Events”).
16.2 If a Force Majeure Event affects the fulfilment of an order or event, we will communicate with the client as soon as reasonably possible to discuss potential solutions. In cases where work has already been completed or costs have been incurred prior to the Force Majeure Event, the client remains responsible for payment of those costs. Deposits or payments made prior to the Force Majeure Event may be non-refundable, subject to Sublime Café & Catering’s sole discretion.Delivery & Availability
17.1 Delivery fees may apply for drop-off catering orders. These will be quoted based on distance and timing.
17.2 We reserve the right to substitute items of equal or greater value if a particular product becomes unavailable due to supply issues.Sublime Social Venue Hire
18.1 The Sublime Social event space is licensed for a maximum of sixty-five (65) guests and operates under a liquor licence until 6.00pm Sunday - Wednesday and until 9.00pm Thursday - Saturday.
18.2 A minimum spend of $2,500 applies to all events held at Sublime Social. Both food and beverage purchases contribute to this total.
18.3 If guests are purchasing drinks directly from the bar, the client is responsible for any shortfall if the combined food and beverage total does not meet the minimum spend.
18.4 Tentative bookings will be held for forty-eight (48) hours only. Bookings are not confirmed until a twenty-five percent (25%) non-refundable deposit has been received.
18.5 Only beverages supplied by Sublime Café & Catering may be consumed on-site. Alcohol must not be consumed outside the licensed hire area.
18.6 Sublime Café & Catering complies with Responsible Service of Alcohol regulations and reserves the right to refuse service to intoxicated or underage guests. Proof of age may be requested.
18.7 Clients and guests are financially responsible for any damage to property, furniture, or equipment, whether accidental or deliberate.
18.8 Confetti is not permitted on the premises. Decorations may be delivered in advance by arrangement, however installation remains the client’s responsibility unless otherwise agreed in writing.
18.9 Sublime Social is a non-smoking venue. Smoking is not permitted anywhere on-site.Disputes
19.1 If you are dissatisfied, please notify us in writing within seven (7) days of the event.
19.2 We will make every effort to resolve any concerns amicably.
19.3 If a resolution cannot be reached, both parties agree to participate in mediation before pursuing legal action.
19.4 To the fullest extent permitted by law, our liability is limited to the amount paid for the order. We are not liable for indirect or consequential loss, including loss of profit or goodwill.Amendment of Terms & Conditions
20.1 Sublime Café & Catering reserves the right to update or amend these terms and conditions at any time without prior notice.
20.2 The most current version will always be made available to you on request.
20.3 Continued use of our services following any update constitutes your acceptance of the revised terms.
Contact Details
For any questions regarding these terms, please contact us at;
Sublime Café & Catering
functions@sublimecatering.com.au